Sitel UK awarded contract with the National Citizen Service


By Simon Phetter

Outsourcing customer experience experts, Sitel UK, has been awarded a contract to provide contact centre services for the prestigious National Citizen Service (NCS). The contract will see Sitel UK providing multichannel services in support of the programme from their new location in Newcastle-upon-Tyne.

NCS is a youth empowerment programme delivered by providers across the country, with multiple programmes taking place throughout the school holidays. The flagship summer programmes last three to four weeks; there are also shorter NCS programmes running in autumn and spring that last for a week. More than 200,000 young people have already taken part in this life-changing experience – the fastest growing youth movement in nearly a century, with the aim that by 2020, over 50% of teenagers will be taking part.

Earlier this month, David Cameron revealed that his first job outside politics since resigning as prime minister is to be the Chairman of NCS Patrons, thereby continuing his association with the organisation he set up as Prime Minister.

Cathy Murton NCS Head of Contact Centres said; “The government is committed to supporting all young people to take part in NCS, so they can gain life skills and give back to their local community.We needed a partner with a digital and social culture to align with and Sitel UK has provided that.”

Karl Brough, General Manager of Sitel UK and Ireland, said; “We are delighted to be involved with helping this great British Institution that is helping our young people. Public sector outsourcing is a growth area and we are seeing many opportunities to provide world-leading public service.”

One of only four contact centre providers to have been awarded a Framework Agreement, by Government Procurement Services, Sitel UK employs over 6000 people in its nationwide network of contact centres. It is a trusted partner for many of today’s leading brands and Government Departments, including the Equality Advisory and Support Service on behalf of the Government Equality Office.

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