Provide Community Announces Direct Service Response in Essex for Carecall247


Provide Community is thrilled to announce a strategic enhancement to our Carecall247 service delivery model.

From Monday 1 July 2024, Carecall247, one of Provide Community’s lead brands providing personal alarm devices to support independent and safe living, are now directly managing all responses in Essex for the products they offer.

The personal digital alarms that are available connect clients to Carecall247’s 24-hour emergency response centre in the event of a fall, medical emergency or any urgent situation. The team monitor all devices and now respond directly to call outs.

This marks a significant step forward in Carecall247’s commitment to transforming lives and providing innovative care and support to clients.

Carecall247 colleague supporting a clients device set up
Nicola Swainston, Carecall247 Manager, said: “The decision to manage all responses directly across Essex, rather than subcontracting the response element of our services, reflects our dedication to delivering the highest standards of care.

“Brining all response services in-house, along with the installation and monitoring of the personal alarms, we aim to further elevate the quality and consistency of care provided, continue to respond more swifty to client needs and foster a deeper connection with the communities we serve.

“Clients can expect seamless service continuity and enhanced support from the Carecall247 team. Our professionals are equipped with the latest technology and resources to provide immediate assistance, whether it’s for emergency response, telecare, or personal support services.”

Carecall247 consistently meet their target of responding to all call outs within 45 minutes, ensuring a prompt and efficient service.

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