Essex-based housing association CHP is inviting its customers to join a new review panel which will give them the opportunity to scrutinise its performance, improve key services and gain valuable volunteering experience.
CHP’s Customer Review Panel will provide a collective voice for its customers and service users. Members will take a key role in checking the organisation’s performance, ensuring they are delivering value for money and scrutinising customer feedback. The Panel will make direct recommendations to CHP’s Board and Leadership Team on how key services can be improved.
Volunteers joining CHP’s new Customer Review Panel will also be able to receive training and develop new skills, which may help bolster their CVs and open up new career opportunities.
Volunteers will be asked to attend meetings at least four times a year, which will be held in a variety of settings including online video conferencing. Members will receive full training to help them scrutinise services and contribute to the decision-making process. Whilst the role is unpaid, reasonable expenses will be provided.
Members of the Customer Review Panel will be able to choose which areas they like to focus on. This could range from scrutinising CHP’s procedures for carrying out repairs and ensuring homes are kept safe, to how it engages with customers and deals with complaints.
Customers do not need to have any previous experience to join the Panel, just enthusiasm and a desire to work with CHP to help improve its services. CHP understands that communities have different needs, and it needs to be adaptable to meet these. Therefore, it is keen to understand the needs of all customers so everyone feels included and able to have their say.
Simon Hague, Neighbourhoods Director said: “Our new Customer Review Panel will allow customers to get closer to our services than ever before. This is a unique opportunity to really scrutinise our services and help to make improvements for our customer and local communities.
“Being a member of the Panel will also give you the opportunity to gain valuable volunteering experience and the chance to meet other CHP customers. I urge anyone with an interest in shaping our services to register their interest now.”
Customers can register their interest in joining the Review Panel here – https://www.chp.org.uk/customer-review-panel.
The Panel is part of CHP’s new Customer Engagement Strategy, which offers a wide range of opportunities to have their say on the services it provides. Levels of commitment are flexible, so everyone can
get involved in a way that suits them. For more information see www.chp.org.uk/customer-engagement